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Best Wooden and Educational Toy Center from Sri Lanka - woodbrix Refund and Returns Policy

Refund & Return Policy

we strive to provide high-quality toys and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help with our hassle-free return and refund policy.

1. Eligibility for Returns

You may return an item if:

  • The item is unused, in its original packaging, and in the same condition as received
  • The return request is made within days of delivery.
  • The item is defective, damaged, or incorrect upon arrival.

Non-Returnable Items

  • Personalized or custom-made products.
  • Personalized or custom-made products.
  • Clearance or final sale items.

2. How to Initiate a Return

To start a return, follow these steps:

  • Contact Us – Email ghhlailnka@sltnet.lk or Phone: +94 777 390 042 with your order detas.
  • Approval & Instructions – Our team will review your request and provide return shipping instructions.
  • Ship the Item – Return the product using secure packaging to prevent damage during transit.

3. Refund Process

Once we receive and inspect your return:

  • Approved Refunds – Processed within 7 business days via the original payment method
  • Partial Refunds – May apply if the item is not in its original condition.
  • Shipping Fees – Non-refundable unless the return is due to an error on our part.

4. Exchange Policy

  • Need a replacement? We offer exchanges for defective or damaged items. If the exact product is unavailable, we will offer a suitable replacement or refund.

5. Order Cancellations

  • Orders can be canceled before shipping. If already shipped, please follow the return process after receiving the item.

6. Contact Us

For any return or refund inquiries, reach out to us:

  • Email: ghhlanka@sltnet.lk
  • Phone: +94 777 390 042
  • Address:Pradesiya Saba Road, New Town, Madampe, 61230 - Sri Lanka
We are committed to making your shopping experience enjoyable and stress-free. Thank you for choosing woodbrix.
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